- Do I need to download any software?
No. The solution is completely Browser based. All you need is an Internet connection and a web browser along with a web cam to participate.
- What hardware do I need to participate in an EClass?
If you are an instructor or participant you need a Camera, microphone and speakers or Headphones.
- Do the participants need to have an account with 16Frames?
No! Only the instructor needs to have an account with us. All the participants can join directly using their credentials.
- How do I join an EClass?
Directly from the Email Invitation – When an EClass is set up by the host, you get an invitation to your mail regarding the eclass details and your eclass credentials. There is also a link in the Email to join the elass. Click on this link at the eclass scheduled time to join the eclass.
IMP NOTE : First remember to disable the pop-up blocker else you need to follow the steps again.
- Even after I click connect and select the camera , I cannot see any image. What do I do?
Your computer might not be allowing Flash Player to access the camera. Follow the steps below :

Open a new window and goto : http://www.16frames.com/default.aspx.
Right click on the top left image in the page.
Click on Settings . . . in the resulting menu.
Click the second Image from the left on the bottom.
This brings up the privacy settings of the Flash Player.
If your Computer is not allowing 16Frames to access the Computer and Microphone, the Deny option is checked. Click on the Allow option.
Refresh the Page and try again.
- The other participants are not able to hear my voice.
The Flash Player might not have detected your Microphone.Follow the steps below

- Open a new window and goto : http://www.16frames.com/default.aspx
- Right click on the top left image in the page.
- Click on Settings . . . in the resulting menu
- Click the Mike Image (Fourth from left) on the bottom.
- This brings up the Microphone Settings of the Flash Player.
- Select the appropriate Microphone from the list.
- Move the slider under the Record Volume to the middle and select the Reduce Echo box.
- I have selected the Camera. I can see my image but the other participants cannot. Why?
After you see the image, the Connect button becomes Disconnect meaning that you are connected to the server. Now Click Start Broadcast to send your image. Now the participants can view your image.